To buy business assets can be a daunting prospect, especially if you have not done this before. While it may be somewhat easier than establishing your own operation from scratch, understand that you are taking on, in many respects, the liabilities of somebody who is a complete stranger to you. You can certainly reveal many of the inner workings of the business for sale and consult numerous documents to help you understand what it is all about, but you must be able to read between the lines, and this is exactly why you need a due diligence checklist.
Many of the business owners you will come across are diligent and enthusiastic people, are justifiably proud of their creation and really want their baby to be nurtured and cared for by a new and careful owner, but you cannot assume that this is always the case. This is not to say that you have to assume the worst at all times, but you can never take any statements at face value and always have to be sure that there is proof to back up any claims made. Always ensure that you employ the services of expert analysts as required when you buy a business, including accountants, financiers and business experts.
Primarily, you are now engaged in the process of setting value. Both parties concerned, the seller and the buyer, will undoubtedly have a different interpretation of the business’ value. You will not come to an agreement or deal unless both parties are happy, but always bear in mind that you have to set the specifics under which a deal is likely to be made.
When you buy a business, there are numerous steps that you have to take as you proceed through your due diligence checklist, and all of these will help you to reveal the inner workings of the business in question. Never rely on industry benchmarks, even though they may be useful for your information gathering purposes. In the majority of cases you will always want to rely on the most recent data and while there are many documents to check, the financials are of paramount importance. You may look at a particular business asset and think it is very interesting to you, but you should not skim over some of the less palatable figures that you are presented with under any circumstances.
When you’re looking at the value of a business for sale, some of the more important factors include the scale and the level of services available, the potential for business expansion, the age of the organization and the reputational impact in the marketplace. Calculate the level of competition, both industry-specific and geographically and in many cases the most important of all, its location. If the business you are considering is principally Internet-based, it may not even have a “bricks and mortar” location. Certainly, a physical location is not important in this situation, however you may have to undergo an even more thorough process of due diligence.
Reveal as much as you can as you work through this process and understand how important your due diligence checklist really is. This entire process may take you weeks rather than days, especially if you need to analyse daily operations, client interaction and staff behaviour, for example. Be prepared for a lengthy process and you will not become overly anxious to consummate an early deal.
Richard Parker is the President and founder of the prestigious Diomo Corporation – The Business Buyer Resource Center. His celebrated materials, seminars and consulting have encouraged thousands of aspiring business buyers from around the World to pursue their dream to buy a business.
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If the pharmaceutical company designates one of its clients as a key account, what criteria is it using to determine this? All too often, this prognosis is based on an analysis of financial data alone and as such, it can be said that the entire account management philosophy is based on a poor foundation. Why not look at this from the opposite view, as if you were a designated key account? This client is clearly able to see if the association is based on a dollar value and is not based on strategic importance or the provision of services over and above the standard. No matter how hard the executive tries at an interpersonal level, it is not possible to mask how a pharmaceutical company designates the true meaning of this relationship.
The key client understands why it should be designated as “key,” whether that is purely to do with revenue levels or not or whether, as more likely, it is a product of strategic positioning as well. As such, it will be looking for a special level of attention from the company and an element of leadership in the industry.
A relationship between a company and its client must be a two-way street. Where competition is rife, options are always available and the company must ensure that it is always doing more than could be expected of it. Within the very make up of a company, all staff should be infused with this philosophy, but this can be a difficult position to achieve. This is why a pharmaceutical consulting firm remains a good investment for the company. The pharmaceutical consultants can often speak from a position of experience and strength and may well directly understand the requirements of the client better than the company. As such, the consultants can help the training of staff at all levels with regard to the intricacies necessary when dealing with clients.
A typical client these days is looking for a pro active company engagement, interested in any ways possible to improve a relationship and will be looking for privileged information and data to help them in their day-to-day business. This will not necessarily directly result in an increase in revenues, and if the front-line executives are only motivated by bonuses according to revenue figures, then they may not be correctly incentivised to handle the client the right way.
Remember that these situations are often far more subtle than this would suggest, and even the most sophisticated incentivisation schemes can fail to meet their targets. These types of situations call for a lot of experience and a dedicated approach to the handling of each and every key account.
Hidden costs are often involved and the pharmaceutical company must understand that it should be very sparing in its designation of “key” account status. Always read between the lines and assess how strategically important the relationship could be, far above bottom-line figures and revenues. These days, pharma consulting firms can help reveal these points of reason and can in certain circumstances help the company to understand that a particular client may not in fact represent the company’s best interests.
Alan Gillies is the CEO of L2L Consulting, a cutting-edge pharma consultancy firm which specialises in optimising productivity and performance within international companies by applying tailored organisational strategies.
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Clients of a typical pharmaceutical company often have a choice when it comes to selection of business partners and may look for a distinct type of relationship in return for further patronage. Therefore, the pharmaceutical company must really comprehend the value that the business of that strategic account imparts and must realise that when it designates “key account” status, a certain level of quality control should ensue and measurable results be expected.
Key account management is not something to be designated and reviewed at some later stage. It must be essentially dynamic and while certain elements of such an association will mean different things to different staff members, the overall goal must be the same – to ensure that the client and all its executives are happy and wish to remain.
It is a shame, but clients are often disappointed by what they see as a failure to embrace the importance of key account management and by the organisation’s inability to cross the line. For example, the key account wants the pharmaceutical company to be impactive and not just to be visible, to be proactive and not reactive. It’s important for the client to see that the company is acting in its best interests and, most especially in this field, keeping abreast of developments within the industry.
Sometimes, the client will be expecting the pharmaceutical company to be involved in the development of strategies. While there can be many different levels of key account designation and there can and should be variations across client levels, the pharmaceutical company must ensure that its staff at all levels are trained to recognise particular needs. A company must get to know the client first hand and in many respects this does not necessarily mean at the social level either. For example, the company may want to send some of its appropriate staff into the field to work directly with the client and should remember that this can also help to provide an element of in-depth knowledge about the client, intelligence which could be used in the future.
The pharmaceutical company should never be afraid to perform a certain amount of work at no charge for truly key clients and this once again points to the need for each client to be treated as its own entity. The moral is that there should be no such thing as a textbook approach to key account management and pharmaceutical consulting firms fully realise this and can help to educate all staff levels in the intricacies of such an approach.
When it comes to the release of information that could be seen as proprietary, pharmaceutical companies may find themselves in a difficult or delicate position. It is certainly true that information at these levels can be very powerful and while the client may expect to be given some additional “value” in this respect, the most senior levels of the pharmaceutical company management should discuss this issue with the company’s pharma consulting firm to be sure of the best approach.
The pharmaceutical consultants will help ensure that the company is going above and beyond, over-delivering its part of the equation. If the key account truly is key, all the way down to the bottom line, then a fruitful relationship for the future can be assured.
Alan Gillies is the Director of L2L Consulting, an elite pharmaceutical consultancy firm which specialises in Strategy Development and Implementation Excellence for prestigious multi-national organisations.
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February 25, 2010
How Television Advertising Will Bring Customers In To Your Business
One of the best ways to advertise a business is on TV. The thing with TV ads though is that you are never sure if the millions watching them would want to buy them. You increase your potential customer numbers by running the ad on specific target stations only. A commercial on makeup or face creams are sure to have someone interested if it is aired on a makeover channel.
While it costs more to do television adverts the potential payoff can be quite substantial. Television commercials do not come cheap but they do deliver in financial terms so do consider them when deciding which medium to use to promote the business. Once you get an idea of the actual cost of TV advertising find out how much it will take to make the video commercial plus how frequently and at what times it will show.tv advertising
Television advertising appeals to people because video ads are so powerful. There is action along with sound and color to entertain people watching their television monitors. If your business television advertisement is eye-catching and strong, it can be a great money maker and well worth the time and effort. Television product advertisements beat print ads in terms of sustaining interest since they are colorful and feature movement.
It is not that hard then to grasp the concept of TV advertising being beneficial.
1. It is beneficial to target the audience of particular channels since this raises the odds of your ad being viewed by potential customers. 2. People get a huge kick out of active advertisements and not so much from a non moving ad. 3. Lots of people are glued to their TV sets and they will get to view your product advert.television advertising agency
It takes great TV advertising to promote a business effectively. Familiarize yourself with the world of television ads before making a decision on what promotional avenue to take.
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February 23, 2010
Critical Suggestions For Buying A Real World Business For Sale
Do you see the prospect of buying an existing business for sale as being a leap in the dark, as this discourages many an enterprising individual? The entire concept can be very alien if you’ve never been involved in these types of transaction before. After all, it is not like buying a more tangible product like a vehicle or a house, where in many respects “what you see is what you get.” A business valuation can be composed of several intangibles as well as inspectable assets and in many cases goodwill factors into the equation. In a service related business, goodwill and a maintainable client list can be critical elements, but the process of due diligence involves the revelation and exploration of numerous areas and documents.
Always remember that there are two different viewpoints here. The seller will have a clear indication of the worth that he or she places on the business. Expect to see a certain amount of natural enthusiasm, as a lot of hard work and dedication has undoubtedly been put into the business by the outgoing seller. While you should always maintain an element of respect for the sellers’ point of view, you must look at all documentation and evidence in the hard light of day and understand that it is up to you to determine if you should buy business interests according to the specific value you set.
When you decide that you want to move forward and investigate whether to buy a business of interest, understand that this may be a lengthy process. At this time, you had better have a good level of common sense and humor and be ready to communicate at length with the seller.
This is where expert advisers will come into their own and if you have no real experience with this kind of business, its related market or niche, utilize proven resources and get as much help as you can. This is not to say that you will simply hand off all the work to these advisers, barely looking at the documentation presented to you, as the decision-making must in the end be made by you and you alone. The financial documents and all of the paperwork must be reviewed by you first to be sure that you have a great feeling initially before you hand them over for further processing by your experts.
Always be wary if some of the financial documents are either missing or incomplete, or are not balanced and reconciled correctly. Certain precedents must be maintained and accounting procedures completed. You may be asked to sign some non-disclosure or non-compete documents before these are made available, but the financials are the rock upon which everything else is built.
Each and every operation is different in its own right and no two businesses are the same. There are so many different events that can come to bear to create such a variety of external influences and situations at any time. You will undoubtedly uncover some surprises and come across unusual figures and facts, but remember that while industry benchmarks are definitely of interest, you are focused on real-world information here.
Richard Parker is the President and founder of the Diomo Corporation – The Business Buyer Resource Center. His inspiring materials, seminars and consulting have assisted thousands of business buyers with achieving their life long dream to buy a business.
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February 21, 2010
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Everyone needs to eat to live, and over time we’ve established a habit of making this process a social one. As such, a restaurant for sale is one of the most popular businesses to buy, and one which may represent an even more attractive purchase proposition if you have a particular taste for a certain type of food!
Conduct due diligence when looking to buy restaurant business even though your heart, or even your stomach, might tell you that this is the vocation for you. This industry is very competitive and there are many elements you want to consider. Allocate a period of time, experts recommend four weeks, to observe the operation of the business. This should enable you to get a good feel and to smooth out any peaks or troughs before you make your final decision.
You have several key areas to investigate including the premises, the financials, the equipment, lease, the operations and the employees. Do not be afraid to bring in experts, including an accountant experienced in the food business to help you, but as you go through your observation period, use your general business sense and a good portion of common sense to observe how everything works, especially from a client point of view.
For your paper and number crunching chores, expect to review the tax returns, profit and loss statements, cash flow worksheets, inventory records, employee records, equipment agreements, maintenance schedules, all necessary licenses, health inspections certificates and a history and copy of the lease.
When reviewing the financial documents, it’s essential to keep in mind that the restaurant business has a large volume of cash sales. Surprisingly often, many business owners decide to siphon off some of this cash for themselves, not reporting it to save on taxes. Over time this is not a good practice as this money could have been used for marketing purposes, and when it comes purchase business assets, it can be very difficult to prove income and therefore worth.
When you are inspecting the property, look at it from an overall perspective as well as in detail. Can it be adequately seen from nearby major roads, is signage appropriate, well-maintained and presentable? Are there any other major competitors and are they overbearing? What is your first impression when arriving in the parking lot? Take a look at external dumpsters and trash removal areas to make sure that these are as well-maintained as possible and are unobtrusive.
Moving inside, what is your first impression of the decor. Is the waiting area pleasant and contributory to the overall ambience? Is there adequate signage for bathrooms, emergency exits? Pay close attention to the bathrooms. They should be in perfect working order, comfortable and impeccably clean and well-maintained. In a restaurant, everything, repeat everything should be clean, presentable and in full working order.
Most of the equipment contained in a restaurant and specifically within its kitchen is subject to certification, inspection and permitting. Check to see that this is all up-to-date and timely. While every element of the equipment should be operated according to the letter of the law, you must also ensure that regular maintenance and cleaning schedules are top-notch. For major items and appliances, see whether contractor warranties are available and can be transferred to you.
Very often a lease can be a potential stumbling block when looking at a restaurant for sale. The landlord will want to ensure that the business is being operated as efficiently as possible and may be wary of transferring or issuing a new lease to someone who does not have much experience. Look for terminology within the lease stating that transfers will “not be unreasonably withheld,” and aim to ensure that you get at least as favorable terms during your tenancy. This would be a good time to assess the overall viability of the environment within which the business operates. If in a strip mall of some kind, are the anchor stores in good shape and do the majority of other businesses also appear sound? You do not want to see an anchor store disappear and the overall visitor level to the area decline.
When you analyze the operations of the business, you want to learn how the current owner operates and whether there are any immediate issues or challenges that you will have to take into account. Look closely at any “special arrangements” or unique selling points that involve a particular individual, a style or presentation of food. You want to be sure that these elements are transferable or will be present when you take over.
A restaurant will likely rise and fall on the strength of its employees. While you can expect a high turnover in any kind of restaurant, if you see some loyal staff and a good “team spirit” this can be a definite plus. Check to see how people are hired, the terms and conditions offered to them and exactly how they are paid.
While you should insist on an observation period, before you are involved in formal discussions with the seller why not kill two birds with one stone and visit the restaurant for a few nice dinners or lunches with other companions? You don’t have to show your hand at this stage and can get a really good feeling by observing how the staff come and go, the operation within the kitchen ideally and in general get an opinion of whether everything is orderly and well-structured during the busiest times.
Richard Parker is the President and founder of the prestigious Diomo Corporation – The Business Buyer Resource Center. His celebrated materials, seminars and consulting have encouraged thousands of aspiring business buyers from around the World to pursue their dream to buy a business.
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January 28, 2010
Useful Guidelines For Accurately Valuing A Gas Station For Sale
The process of gas station valuation can be a tricky business. Quite apart from the question of how you approach the actual valuation itself, you have many variables to take into account including principally whether the property is leased or owned and whether it is owned or part of a franchise agreement with a major oil company, for example. Above all else, remember to conduct a proper process of due diligence and pay particular attention to financials when trying to arrive at a good value proposition.
As an individual looking to buy gas station business, you must be prepared to make certain assumptions and decisions yourself and not to rely on the often partial information supplied by the seller. When all is said and done, it’s up to you to determine what the business is actually worth to you personally, as in most cases, the amount the business owner believes the gas station is worth rarely has anything to do with its real-world value.
In a traditional sense, there are usually two principal ways of looking at gas station convenience store valuation, and these are generally asset-based, where the income-producing assets are valued and totaled individually to reach the buy business price, or cash flow based, which is by far the most popular. In this particular instance, the overall profit is adjusted in relation to specific expenses, multiplied and then used to reach a price. The multiple is essentially the premium placed on the business and can be anything from one, up to five times this figure.
Before you can arrive at a value that you are happy with, you need to have certain fundamental questions answered. If the business occupies rented property you must engage with the landlord. Often times, landlords aren’t interested in setting up a new leases unless they’re quite confident that the new tenant has a significant amount of experience operating this particular kind of enterprise. However, even though they may have concerns about a potential new tenant, they are almost always willing to negotiate, as the idea of seeing their property sitting around empty is quite hard to accept!
As an owner of a gas station and convenience store you will have many different suppliers and vendors, some of which are absolutely critical to the ongoing success of the business. Never assume anything and make sure that you can enjoy an ongoing good relationship and great trading terms with these entities.
When it comes to cash sales, if the seller cannot prove it then you cannot include it as part of your value assessment. Some gas station owners will pride themselves on the amount of cash sales and put this to you as almost something magical. Remember that they have benefited from not paying taxes on this income, almost always cannot prove that it exists and cannot expect to therefore earn a premium from it.
Most often you will want to consider using the total owner benefit as a base to create a valuation for the business. This is defined as the net income of the business added to the owner salary, any perks, depreciation and interest less any amount that you might have to put aside for capital projects assessed. With regard to average business valuation, gas station or convenience stores that are full service will often command 2 to 3 times whatever the owner benefit figure it is. If it is a smaller establishment and self service, 1 to 2 times. Consider the volume of trade versus the amount of hours that you will have to put in. A 24-hour, seven-day a week establishment takes a lot of management and oversight.
While business financials and owner benefit multiples are primary to your decision-making process, remember to consider a host of other variables:
• During the process of observation, use a period when you actually count the number of patrons coming in and out of the station to enable you to come up with a good average for traffic.
• Remember that you should aim for between 25 and 33% return on your cash investment when purchasing a business such as this, although if you are going to be an absentee owner you should be prepared to accept a lower return.
• Watch out if the owner appears to be working excessive hours or is reliant on a number of his family members to help him staff the operation. Pay attention to employee records and costs and ask yourself whether you are prepared to be as hands-on as he appears to be.
• Consult with local authorities to see if there are any major road construction projects planned. Sometimes these are inevitable but can have major disruptive forces.
To really focus the attention of the seller as you establish a value for the gas station for sale, why not ask him or her to engage in an “earn-out” scenario, where a portion of the sale price is returned to them over a period of time subject to certain conditions. This will ensure that you have their full attention during the disclosure phase!
Richard Parker is the President and founder of the Diomo Corporation – The Business Buyer Resource Center. His inspiring materials, seminars and consulting have assisted thousands of business buyers with achieving their life long dream to buy a business.
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When looking to buy liquor store business, the process of due diligence goes way beyond just an assessment of the presented financials. It’s essential that you’re able to readily access all the necessary documentation, review information and research personnel as you carefully verify every detail of what you’re being told. It is recommended that you allocate at least four weeks for this process and do not be tempted to rush to judgement. Some issues may only come to light over a period of time and thus you should proceed carefully.
There are some decisions that you can make about buying a liquor store business before you immerse yourself fully in the due diligence process. While you may engage in a lot of number crunching and foot work as you go forward, is there anything that you have learned about the industry to this point, or about this specific business, its location or its owners thus far that should give you pause for thought? If for instance, you’ve already seen that the financial documents are incomplete for reasons stated by the seller, or the general condition of the store or its assets aren’t to the standard you had been led to believe, inventories are not complete, certificates, inspections or licenses are compromised for whatever reason – all are very good reasons for you to move on and start looking for a better investment elsewhere.
For a process of due diligence to be complete, you will need to concentrate on seven different areas:
1. The Premises.
We’ve already covered the crucial importance of allocating not less than four weeks to this endeavour, and you should reach an agreement with the seller for this set period of time so that you can personally observe the day-to-day operations of the business. First of all, you’re going to need to assess the inside and outside of the place of business and figure out a rough estimate of what you might need to pay out to replace, repair or upgrade. Don’t forget that the attitude of the employees is extremely important when it comes to the potential success of any retail business, and therefore you should immediately look into how the current employees interact with the customers. Are they always personable, attentive, prompt? Personal issues or conversations should not be apparent. Ask yourself whether the store looks good, has a good ambience, appears fresh and clean, has well-maintained restrooms and break areas and is generally spick and span.
You must also ensure that you are happy with the general location of the business, the surrounding stores, the type of people who frequent the area, the accessibility and especially beware of any pending major road construction in the area as this often has a significant bearing.
2. The Financials.
As a minimum, you will need to review the profit and loss statements, the balance sheets and tax returns. You would do well to employ the services of an accountant who is experienced in the liquor business to help you here. Look at all the supplier invoices and reconcile them to revenues. This may be a time intensive process but you will be able to determine your margins this way. Be very aware of any transactions that involve cash, especially if it involves your suppliers. You will need to get written confirmation from the suppliers of their ongoing terms.
Remember some of these industry benchmarks:
• gross margin should be between 24 and 28%.
• rent should be 7% of revenue maximum.
• product mix should be up to 70% liquor or up to 40% wine.
• labor should represent 5 to 7% of revenue.
• net profit should be 8 to 12% of revenue.
• inventory should be turned over between eight and 10 times per year.
3. The Equipment.
All equipment and furnishings should be in adequate working order and not in immediate need of repair or replacement. As such you should review all the maintenance and service records and look for yourself to see if all refrigeration cases are clean and well-maintained and all other equipment is well looked after.
4. Vendor Agreements.
Your wholesalers and suppliers are absolutely essential when you purchase liquor store business assets and you must get to know them well during your due diligence. Can arrangements be transferred to you or will you have to make new ones? You do not have to be prepared to settle with the existing suppliers or vendors and you should really investigate as many options or opportunities as you can. You may, for example, see better terms elsewhere and this knowledge will be great ammunition when you come to negotiations and peace of mind.
5. Lease Contracts.
Always be sure the lease is transferable or that there are no obstacles ahead of you. You must be able to assume or acquire a long-term lease before proceeding.
6. Operations.
It is likely that you will need a number of licenses and this should be a particular area of concern when it comes to a liquor license. Sometimes these may not be assigned or transferred or other onerous terms may be set by jurisdictions.
Go through the daily procedures from opening time to closing time; who has access to keys and alarm settings? Does the business have a procedure for emergencies of any kind? Ask the seller to provide you with an optimal inventory level. Ensure that you review all insurance certificates and be adequately covered for all eventualities. You will need to talk with credit card processors and merchant banks and be prepared to move to access better rates if necessary.
7. The Employees.
As this can be a significant cost and liability area, be focused here. Check each member’s compensation, especially if there’s any possibility of cash being paid “under the table.” If you see that there is a high turnover of employees, ask yourself why. Is there a procedure in place for training? While the seller will often be wary about letting his employees know that the sale is in process, you nevertheless need to analyze each employee individually, assess their loyalty and competence and adjust your plans accordingly. Understand that certain procedures may be quite traditional to them and you should ask yourself how you feel they will react if you need to make significant changes. If one or more employees are absolutely critical to your success, you will need to meet with them prior to consummating a contract.
When you find a liquor store for sale, if you conduct your due diligence correctly you will have the opportunity to see exactly how the business ticks, and you won’t be in for any surprises when you take over.
Richard Parker is the President and founder of the Diomo Corporation – The Business Buyer Resource Center. His inspiring materials, seminars and consulting have assisted thousands of business buyers with achieving their life long dream to buy a business.
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